In the Support group, results overall are quite favorable. But within the division, Supply Chain displays an atypical pattern. In that unit, Engagement is as high as other units, but Alignment and Capabilities are much lower.
Supply Chain was a unit with a manager who spent a lot of time “shielding” the team from corporate directives that he did not agree with. Although employees felt secure and supported by their manager and peers, they could see that they were not consistently meeting expectations of their stakeholders—thus the low score on Capabilities. And it was painfully obvious that the team was not aligned with the rest of the company.
Using the powerful ACE Scorecard, several key facts of this story have been uncovered in the connection between what is happening at the unit level and what is happening at the division and corporate level.