Talent Management Solution

Is Your Organization a Talent Magnet?

From The Talent Management Handbook, Third Edition. This chapter highlights the five key phases to creating an employer brand that attracts, grows and retains the right people.

Winning the HRM Evidenced-Based Impact Award

From Industrial and Organizational Psychology. This article outlines how Jack in the Box, winner of the human resource management (HRM) Impact Award, demonstrated an evidence-based, model-driven longitudinal approach to its employee survey, analytics, and management processes, leading to meaningful business results.

Measuring and Managing the ROI of Human Capital

From Cost Management. Identification of some of the most important human capital intangibles, including those related to customers, operations and finance, and discussion of ways in which they can be measured and managed.

Three Crucial Ingredients for Success: Agile Alignment, Customer-Driven Priorities, and People Equity

From Cost Management. This article discusses relevant frameworks, practices and methodologies to address the three key ingredients for success and how organizations have used them to achieve superior operational and business performance.

Happier Employees + Happier Customers = More Profit

From HR Magazine. Written by Mark Blankenship, SVP and CAO of Jack in the Box, this article shares how his organization used people analytics to better understand business performance.

Internal Service and People Equity: Driving Business Performance

From Cost Management. Identification of some of the most important human capital intangibles, including those related to customers, operations and finance, and discussion of ways in which they can be measured and managed.

People Equity: The Hidden Driver of Quality

From Quality Progress. A look at the impact of the dimensions of People Equity — Alignment, and Engagement on the implementation of quality tools and processes in organizations. Better management of people and process leads to improved quality performance and improved financial performance!

People Equity: What It Is and How to Build It

From Executive Excellence Publications. This collection of four brief articles presents an introductory look at the dimensions of People Equity, how to measure and improve them, and how they impact organizational performance.

People Equity: A New Paradigm for Measuring and Managing Human Capital

From Human Resource Planning. The definitive description of People Equity, including why it is the critical dimension of organizational talent, how it is created and how it is measured.

From Talent Management to Talent Optimization

From Journal of World Business. This article addresses how the concept of talent management is of both theoretical and practical value in any industry or geography. It also presents and illustrates the People Equity framework that serves as a bridge between important individual and business outcomes.

Optimizing Human Capital: Moving Beyond Engagement

From People & Strategy. This article shares research on the impact of Alignment, Capabilities and Engagement (ACE) on important organizational outcomes, including higher financial performance, greater quality and lower employee turnover. Update to "People Equity: A New Paradigm."

The Rise of HR

Sponsored by HRCI and edited by Dave Ulrich, William Schiemann and Libby Sartain, this e-book is an anthology of essays from a global cross-section of 73 HR thought leaders sharing their insights on what HR professionals need to know or do to be effective in today’s and tomorrow’s business world.

Internal Value Acceleration

Functional Lean: A New Approach for Optimizing Internal Service Function Value

From Cost Management. This article presents a method for functional valuation, from understanding the value of various products and services to addressing current value proposition shortcomings by leaning corporate internal service functions.

Internal Customer Service: Avoid Three Deadly Assumptions

From Sale and Service Excellence. This article discusses the three deadly assumptions that can kill internal customer service and how to avoid them.

Internal Service Quality: Has It Improved?

From Quality Progress. Compares service quality of 12 internal functions across more than 10 years. Improvements were seen, with a clear impact on business performance, but more improvement is possible.

Internal Service and People Equity: Driving Business Performance

From Quality Progress. Summarizes the findings from research focusing on the relationship between internal customer service, People Equity and business performance. Also examines the impact of tactics companies used to survive the recession on employee Alignment, Capabilities and Engagement, as well as on internal service.

Reversing Course? Survey Sheds Light on Pitfalls of Outsourcing

From Quality Progress. Results of a research study that examines outsourcing and offshoring, and their effects on key organizational outcomes and internal service quality.

Inside Job

From Quality Progress. Compares service quality of 12 internal functions across more than 10 years. Improvements were seen, with a clear impact on business performance, but more improvement is possible.

Strategic Surveys

Strategic Surveys: Linking People to Business Strategy

From Getting Action from Organizational Surveys, Allan Kraut, ed. A detailed look at the development and implementation of a strategic survey — one intended to gather information that goes beyond satisfaction, or even engagement, to collect the information that will drive organizational action.

Strategic Measurement and Scorecards

Creating the Measurement-Managed Organization

From Handbook of Business Strategy. Creating an organization in which measurement systems anticipate both threats and opportunities. A common, strategically-focused set of metrics, used by all employees, guides decisions and enables clear communication of results, leading to exceptional performance.

HR Metrics: Myths, Best Practices and Practical Tips

A Metrus Group White Paper. A strategic look at the development and use of human capital metrics.

The Nature of Strategic Measures

A Metrus Group White Paper. A look at strategic measures versus operational measures and a recommended approach for linking strategic measures from top to bottom of an organization.