Recommended Readings

This article, published in Fall of 2019, looks at looking at workforce planning from the perspective of the needs of the--at that time--limited available workforce. The advent of COVID has drastically changed the staffing needs of companies, the kinds of jobs that are available, and has skyrocketed unemployment into double digits. Many things have changed, and will continue to evolve as we move to a new normal, but, the opportunity to build a highly engaged and productive workforce will remain. The importance of flexibility, matching the requirements and the values of the company to the perspectives of individual employees will continue to play a critical role.

From The Talent Management Handbook, Third Edition. This chapter highlights the five key phases to creating an employer brand that attracts, grows and retains the right people.

From Industrial and Organizational Psychology. This article outlines how Jack in the Box, winner of the human resource management (HRM) Impact Award, demonstrated an evidence-based, model-driven longitudinal approach to its employee survey, analytics, and management processes, leading to meaningful business results.

From Cost Management. Identification of some of the most important human capital intangibles, including those related to customers, operations and finance, and discussion of ways in which they can be measured and managed.

From Cost Management. This article discusses relevant frameworks, practices and methodologies to address the three key ingredients for success and how organizations have used them to achieve superior operational and business performance.

From HR Magazine. Written by Mark Blankenship, SVP and CAO of Jack in the Box, this article shares how his organization used people analytics to better understand business performance.

From Cost Management. Identification of some of the most important human capital intangibles, including those related to customers, operations and finance, and discussion of ways in which they can be measured and managed.

From Quality Progress. A look at the impact of the dimensions of People Equity — Alignment, and Engagement on the implementation of quality tools and processes in organizations. Better management of people and process leads to improved quality performance and improved financial performance!

From Executive Excellence Publications. This collection of four brief articles presents an introductory look at the dimensions of People Equity, how to measure and improve them, and how they impact organizational performance.

From Human Resource Planning. The definitive description of People Equity, including why it is the critical dimension of organizational talent, how it is created and how it is measured.

From Journal of World Business. This article addresses how the concept of talent management is of both theoretical and practical value in any industry or geography. It also presents and illustrates the People Equity framework that serves as a bridge between important individual and business outcomes.

From People & Strategy. This article shares research on the impact of Alignment, Capabilities and Engagement (ACE) on important organizational outcomes, including higher financial performance, greater quality and lower employee turnover. Update to "People Equity: A New Paradigm."

Sponsored by HRCI and edited by Dave Ulrich, William Schiemann and Libby Sartain, this e-book is an anthology of essays from a global cross-section of 73 HR thought leaders sharing their insights on what HR professionals need to know or do to be effective in today’s and tomorrow’s business world.

From Cost Management. This article presents a method for functional valuation, from understanding the value of various products and services to addressing current value proposition shortcomings by leaning corporate internal service functions.

From Sale and Service Excellence. This article discusses the three deadly assumptions that can kill internal customer service and how to avoid them.

From Quality Progress. Compares service quality of 12 internal functions across more than 10 years. Improvements were seen, with a clear impact on business performance, but more improvement is possible.

From Quality Progress. Summarizes the findings from research focusing on the relationship between internal customer service, People Equity and business performance. Also examines the impact of tactics companies used to survive the recession on employee Alignment, Capabilities and Engagement, as well as on internal service.

From Quality Progress. Results of a research study that examines outsourcing and offshoring, and their effects on key organizational outcomes and internal service quality.

From Quality Progress. Compares service quality of 12 internal functions across more than 10 years. Improvements were seen, with a clear impact on business performance, but more improvement is possible.

From Handbook of Business Strategy. Creating an organization in which measurement systems anticipate both threats and opportunities. A common, strategically-focused set of metrics, used by all employees, guides decisions and enables clear communication of results, leading to exceptional performance.

A Metrus Group White Paper. A strategic look at the development and use of human capital metrics.

A Metrus Group White Paper. A look at strategic measures versus operational measures and a recommended approach for linking strategic measures from top to bottom of an organization.